This is a simple headline

Any product that has a manufacturing defect or is not the one requested by the customer can be returned to Sagone, at no cost to the customer. The User will have a period of fourteen calendar days from receipt of the product to communicate it to Sagone and send the requested information. Exceeding this period, any of the damages will be assumed by the user. The return for manufacturing defects or shipping error will not imply any additional charge for the user, the company being responsible for the additional shipping cost

To make the return, the customer has to contact Sagone within fourteen calendar days from the receipt of the order, through the email info@sagone.es , with the subject of “Defect” message, indicating defects or problems, attaching the photographs showing it and complete customer information. Once checked by Sagone, the way of collecting the product will be indicated by the same channel. The reference / s to be returned must be unused and with all the corresponding original packaging. If this does not happen, the company reserves the right to refuse the return.

Received the product and verified the defects, Sagone will give the user the possibility of replacing the product with another one of identical characteristics, taking care of the company of the shipping costs (delivery time 3-6 business days), unless there is no stock. In this case, the user can choose between the refund of the amount paid, or request the shipment of another model. The deadline for returning the amounts will be a maximum of 14 calendar days after the user decided to terminate the contract.

Refund for withdrawal

The buyer has fourteen (14) calendar days from the receipt of the product to return the product in the case of not being in accordance with the order received, according to the General Law for the defense of Consumers and Users, without any penalty and without need of indicating the reasons. The User must take charge of sending the product to Sagone..

To carry out the withdrawal due to withdrawal, you must contact us through info@sagone.es , with the subject of “Withdrawal” message, communicating that you waive your contract to purchase the product, indicating the order number, date of receipt and your customer data. Once the notification is received, the client will be informed of the shipping method. All return costs of the order will be borne by the customer.

Sagone is not responsible for the contracted courier company or for any damages that may occur due to errors in the shipping address. The company recommends that the proof of delivery of the product be required from the transport company as a guarantee of the same.

The reference / s to be returned must be unused, in perfect condition and with all the corresponding original packaging. If this does not happen, the company reserves the right to refuse the return. Received and verified that the product is in perfect condition, the amount paid by the customer will be refunded (shipping costs will not be paid in any case, paid by the customer)

The deadline for returning the amounts will be a maximum of 14 calendar days after the user decided to terminate the contract.

Product changes

Changes of products purchased by the user are not allowed. If the user wishes to make a change, he will have to exercise his right of withdrawal established in the previous clause and subsequently buy the product again.